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Return Policy

Refunds are issued upon inspection of merchandise and are credited via the original payment method less initial shipping charges and restocking fees (if applicable). Some payment methods take longer to process; please allow 2-3 weeks for processing. For credit card orders, please allow at least one full billing cycle for your credit to appear.



Due to size, weight or adjustment periods, some items have specific return policies (see below). Should you need to return your merchandise, please contact our Customer Care department.

Mattress 2.0 Customer Care:
Email: customercare@mattress2-0.com

Call: (336) 937-0620

Please Note:

  • Customer is solely responsible for all shipping costs on any returned product to Mattress 2.0
  • On small items being shipped back to Mattress 2.0, Customer agrees to use only reputable carriers (such as USPS, UPS or FedEx) capable of providing tracking numbers and proof of delivery.
  • The customer should ensure that all returned products are 100% complete, in re-saleable condition, factory sealed and include original packaging material, manuals, and other accessories provided by Mattress 2.0.
  • If any component of the returned product is missing or damaged, Mattress 2.0 Return Policy will be breached and Mattress 2.0 will reject the entire return or may choose to impose additional charges (i.e. a 15% minimum restocking fee) against the customer for replacement of the missing or damaged component.
  • If applicable, any original shipping fees are non-refundable.

MATTRESSES, FOUNDATIONS AND ADJUSTABLE BASES:

Unless otherwise noted, Mattress 2.0 Sleep Well guarantee offers a one-time Comfort Exchange of mattresses for a period of up to 90 days after date of delivery. (See below for manufacture specific policies.). Due to the natural adjustment period, it is required that you keep your new mattress for a full 30 days prior to requesting a return or one-time Comfort Exchange. For questions about set-up, adjustment periods, or manufacture policies, please contact our Customer Care Department at (336) 937-0620 or email at customercare@mattress2-0.com

MATTRESS 2.0 SLEEP WELL GUARANTEE:

Tempurpedic:
Mattress 2.0 and Tempur-Pedic offers consumers the return or a one-time Comfort Exchange of their mattresses for a full 90 days after the date of delivery. Mattress 2.0 extends this guarantee to any full priced Tempurpedic mattress delivered inside our local delivery area only. See our 90 Night Trial for complete details.
 
This does not include Tempurpedic pillows, sheets, mattress protectors or any other accessories purchased or credited as a “Free Gift with Purchase”. If for any reason, a Tempurpedic mattress is exchanged or returned, a processing fee of $99 plus applicable delivery/pick-up fees must be paid in advance of scheduled exchange or return. For out-of-area delivery/pickup charges contact our Customer Care specialist.
 
Mattress 2.0 : Customer Care:
Email: customercare@mattress2-0.com

Call: (336) 937-0620
Or fill out our Sleep Well Comfort Guarantee form

Stearns & Foster and Sealy:
Mattress 2.0 offers consumers a one-time comfort exchange of Stearns & Foster and Sealy mattresses for a full 90 days after the date of delivery. Stearns & Foster and Sealy products are not eligible for return for refund. In the event a reselection leaves a credit balance due to the customer, we will offer in in-store credit in that amount. No refunds will be given on Stearns & Foster or Sealy reselections.

Should any of the above conditions not be met, your request for return or exchange will be rejected or items may be subject to a minimum 15% restocking fee.
 
PILLOWS, BEDDING, LINENS, TOPPERS:

Due to health code limiting the resale of certain bedding items opened; linens, mattress overlays, bed wedges, lounges, pillow covers, mattress protectors and any other related items are non-returnable. These sales are final.

CLEARANCE, FLOOR SAMPLE, SALE & SEASONAL ITEMS:


Clearance, Sale and Seasonal items are final sale and may not be returned or exchanged. “Clearance”, “Special Pricing” and “Sale” offers are limited to stock on hand. When we offer these items, as you might expect, we often experience a high volume of orders. When that happens, our real-time inventory system sometimes is not able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order.
 

DAMAGED PRODUCTS:

If any of the items you purchase from Mattress 2.0 are damaged, defective or incomplete at the time you receive it, Mattress 2.0 will correct it. In the unlikely event that damage occurs to your product or property during delivery, it must be noted on the delivery manifest before the delivery drivers have left the property and reported to the store of your original purchase within 24 hours. We are unable to process any claims after this time frame.

You can also email Mattress 2.0 Customer Care at:
Email: customercare@mattress2-0.com
 
BEST PRICE GUARANTEE:

We will beat competitors advertised lowest price within 30 days of your purchase. Bring in any locally advertised price and we will refund or credit 110% of the difference on the same or comparable item.

* Item must be the same or comparable item. Price match includes all ‘in-store’ offers and ‘Free Gift With Purchase’ deals. Special financing offers do not apply.
 
SPECIAL ORDERS:

All special orders require a 50% non-refundable deposit. There are no cancellations or refunds on any special orders. Special orders include airbeds, headboards, footboards, bunk beds, daybeds, futon covers, futon beds, custom sized mattresses included: Full XL, Split Queen, California King and any invoice marked special order.
 
DEPOSITS:

No refunds of deposits after 14 days.
 
REFUNDS:

All refunds require an original receipt returned to the store. Refunds are issued upon inspection of merchandise. All cash refunds are sent from our corporate office. Please allow 2-3 weeks for processing. We will issue a credit to your original method of payment, less the initial shipping charges, and restocking fees (if applicable). For credit card orders, please allow at least one full billing statement for your credit to appear
 
WARRANTIES:

Your new purchase comes with a manufacturer’s limited warranty; any defects must fall within the time frame and guidelines of the manufacturer’s warranty. Mattress 2.0 will assist, when necessary, all customers in exercising the manufacturer’s limited warranty. A copy of the sales receipt is required for all warranties. Inspection and delivery costs are not provided by the manufacturers. All other express or implied warranties, including the implied warranties of merchantability and fitness for a particular use, are excluded.
 
To submit a warranty claim, please fill out the following Warranty Claim Form.

QUESTIONS? COMMENTS?

Mattress 2.0 Customer Care:
Monday-Friday
8am6pm EST
Email: customercare@mattress2-0.com

Call: (336) 937-0620

NEED HELP BUYING A MATTRESS?

We’re here Monday - Friday
9am - 9pm E.T.
336-586-9785
help@mattress2-0.com